Biofabrica’s Privacy and Legal Policy 

Biofabrica Siglo XXI S.A. de C.V. cares about the privacy of their customers personal information and acknowledges its obligation towards their customers, community and online visitors to adhere to the highest standards of decency, justice and integrity in all company operations. As in the rest of our business transactions, online, Biofabrica Siglo XXI S.A. de C.V. handles its operations with respect and commitment to the individual rights to privacy and with due concern and respect for customer sensitivity. We support the active autoregulation of this online environment to ensure marketing personnel can maintain the right to use all means of communication to interact with customers.  This Privacy Policy reflects how Biofabrica Siglo XXI S.A. de C.V. and their agents (Agents are defined as contractors, service providers and other entities that act in representation of and with the authorization of Biofabrica Siglo XXI S.A. de C.V.) gather, protect, use and share information collected from you on our website. This Privacy Policy applies for this website, however, this information can be accessed and/or used by personal computers, mobile equipment, apps and other interactive devices, apps or downloads operated by Biofabrica Siglo XXI S.A. de C.V. that are available through this website or that interact with this website and state this Privacy Policy. We hope this statement contributes in increasing your trust on our website and allows to improve your experience while browsing the internet.

In our website we offer a variety of content, that may include product information, manuals, application forms, coupons, games, polls, offers, contests, as well as information about our company and special services. The information about our company must include job openings and requirements, as well as the opportunity to apply for jobs online. We hope you enjoy your visit to our website through the diverse content and opportunities offered.

GENERAL CONTENT

1. How Information is Collected.
2. Use of Personal Information.
3. Personal Information Sharing.
4. Applicable Legislation; Information Transfer.
5. Cookie Use and Other Technologies.
6. Security Measures.
7. Links to and from Other Websites.
8. Reviewing and Updating Your Information.
9. Updates on This Privacy Policy.
10. Notes for Mexican Residents.
11. Changes and Access to Personal Information.
12. Intellectual Property.
14. Publicity Network.
15. Additional Inquiries.

PRIVACY POLICY

1. How Information is Collected

We automatically collect certain non-personal information such as IP address, search engine, reference websites and access times when our customers visit our website. This “web log” information cannot be used to personally identify an individual, but provides important information on the number of visitors, regions and site preferences. Our website visitors can go through the website and participate in diverse activities throughout without revealing any personal information.

Biofabrica Siglo XXI S.A de C.V. voluntarily collects personal information from website visitors, which includes but is not limited to, name, address, email address and phone number. Visitors can have access to our website without providing personal information, however, to take part in some of the programs or features on the website, customers will have to provide some personal information.

For example, we may request your name and email address for you to be added to a mailing list in order to access our free content and documentation or to register for online contests. We may also request an address and phone number when a product quote is requested, so the delivery costs can be included in said quote and as a reference for product delivery if an order is placed.  Website users can update their preferences and subscriptions and/or erase their accounts at any given time in accordance to sections 9 and 13 of this Privacy Policy or by the terms stated at the moment of subscription.

We may request feedback from our visitors in the form of polls or questionnaires relating to their preferences and opinion on our products, including demographic information such as age, gender and interests with the goal of improving our service. This information will be used exclusively for research purposes and will not be used for marketing purposes unless it is explicitly stated.

Website users who wish to have access to special sections, promotions, coupons, bulletins and other information within the site may be requested to create an account.

In several instances it will be possible to share content or information with a friend or acquaintance.  When using the “refer-to a-friend” option, the referred persons email will be used exclusively to deliver the message and will not be used for any other marketing purposes unless it is explicitly stated.

We may use one or more information analysis software’s that provide us with reports in relation to our customers activities throughout our website. When visiting our website, these services can send cookies (small data packages that a website stores in a users browser, so the access to a certain page is easier and/or quicker) authorized by Biofabrica and receive information regarding you browsing activity (such as: visited web pages etc.). You may reject the use of cookies by making the appropriate adjustments in your browser, however, if cookies are blocked it is possible you won´t be able to take advantage of the full functionality of the website, such as personalized content and password storage.

By using this website, you consent for the use of your data by third parties in the manner and for the purposes sated here. For more information regarding cookies, please refer to section 6.

2. Use of Personal Information

Unless otherwise specified, the personal information shared with Biofabrica Siglo XXI S.A. de C.V. will be used with the purpose it was intended for, for the company’s internal marketing or for product development and will not be provided or sold to third parties outside Biofabrica Siglo XXI S.A. de C.V. for their marketing purposes without your consent. If you decide to provide personal information to take part in any particular feature of our webpage, such as registering for email updates, a certain program or special contests, the information provided will be used strictly for that purpose. With the interest in improving our advertising and our offers regarding our products and services, we will automatically share the personal information shared with other Biofabrica Siglo XXI S.A de C.V. brands unless you untick the corresponding box during registration. We offer or visitors the option “stop receiving” in each of our professional announcements so the user can decide to stop receiving such information.

We may use personal and non-personal information, individually or in combination, to improve our marketing and promotional campaigns, improve our products and services, better understand out customers preferences and interests and/or provide important information. We may improve or combine the personal information you provided with data legally obtained through third parties.

3. Personal Information Sharing

Unless otherwise specified in the websites owned by Biofabrica Siglo XXI S.A. de C.V., the personal information received from any visitor will be strictly used for the purpose it was intended for and not for internal marketing or product development goals. This information will not in any way be provided or sold to third parties outside Biofabrica Siglo XXI S.A. de C.V. with marketing interests without your personal consent. As described before, we will automatically share your information with other Biofabrica Siglo XXI S.A. de C.V. brands.

Your personal information will be shared with research and development, technical, customer satisfaction and related area agents so we can keep our website available, provide goods and services, understand your needs, fulfill requests and for internal marketing and product development.

We may also provide your personal information to third parties for analysis, in which case, we will request full information confidentiality to said third parties. We may use third parties to improve or update your profile information with the intention to improve our services to our customers.

In some instances, we will conduct joint activities with other companies in order to provide certain content, programs or features, such as special promotions or loyalty programs. In such cases, when you provide your personal information it may be sent directly to Biofabrica Siglo XXI S.A. de C.V. and the co-participant company or we may share information with the latter.  We will inform you at the moment of registration if another company besides Biofabrica Siglo XXI S.A. de C.V. will require gathering information or if it is necessary to share your personal information with an associate company in order to provide the program, service or feature.  We (and our associate company) will provide links to the corresponding online privacy policy so you can make an informed decision about sharing your information. If you choose to do so, your information will not be shared, however you will not be able to participate in or receive the benefits or services provided by our commercial partners. Even though we strive to associate exclusively with companies that adopt a privacy policy consistent with our own policies and values, we are not responsible for the policies and offers from third parties and we exhort you to review their policies, terms and conditions as they can differ from our own.

4. Applicable Legislation; Information Transfer.

This Privacy Policy is regulated by Mexican law, thus, the servers that make this website available and the databases where information is stored may be found outside the country where you accessed the site and in a country that does not have the same privacy laws as your country of residence.  Therefore, the personal information provided may be transferred externally, however we will gather, process and use said information exclusively as stated in this Privacy Policy.

By visiting this website and registering your information, you accept the recording, processing, transfer and/or storage of said personal information.

5. Cookie Use and Other Technologies

Biofabrica Siglo XXI S.A. de C.V uses «session cookies», «persistent cookies» and «Flash cookies» to record important information that can make the website more enjoyable, efficient and useful, the information used by said cookies is not personal information. We use cookies and IP addresses to obtain non-personal information from online visitors which allows us to provide a tailored and personalized experience for each user and we design our products, services and advertisement to satisfy the personal interests of our visitors. For example, these cookies can provide a faster access to websites you previously visited, allow you to personalize your website experience and aid your participation in certain activities and features of the website. We also use cookies to establish how many people visit our website and which features are more useful, popular and which of them require improvement. We may also use “session cookies” to avoid the evasion of the filtering process and to fulfill the requirements stated by the Children’s Online Privacy Protection Act (COPPA) and in registration areas “persistent cookies” may be used.

If you do not wish to use «session cookies» or «persistent cookies», you may deactivate them or set up notifications on your computer that notify you when said cookies are sent. You can establish the latter following specific instructions for your web browser such as Safari, Opera, Firefox, Chrome or Internet Explorer. Likewise, you can deactivate or erase information used by your web browser’s add-ons such as «Flash cookies» by changing the add-on parameters or by visiting the website of your web browser’s provider. However, if cookies are deactivated you may not have access to certain features.

We may also use other technologies such as clear GIF’s or web beacons so it can provide us with important anonymous information, such as opening an email sent by the webpage, visitor number information and the activities and features that are most popular amongst customers.

6. Security Measures

Biofabrica Siglo XXI S.A. de C.V. implements all efforts within its reach to assure that all the personal information received from our online visitors is protected against unauthorized access and use. All our customers information is protected through our security measures such encrypting that is inspected periodically. Biofabrica Siglo XXI S.A. de C.V. requires their legal representatives to maintain the confidentiality of customer personal information.

7. Links to and from Other Sites

This website may contain links to other sites. We implement all reasonable efforts to link with sites that share our high decency, equality and integrity standards. We try within our reach to ensure that these links are safe for children, but the privacy and information collection features of any linked website are completely independent from Biofabrica Siglo XXI S.A de C.V. and are not covered by this Privacy Policy. Biofabrica Siglo XXI S.A. de C.V. is not responsible for any liability regarding linked websites failure to comply with the Privacy Policy stated in our webpage, contractual, legal or other kind of obligations subject to the linked websites operators. Biofabrica Siglo XXI S.A. de C.V. is not liable in any way for the content, policies or acting of websites linked with or without Biofabrica Siglo XXI S.A. de C.V. knowledge that may contain material not consistent with Biofabrica Siglo XXI S.A. de C.V.  Corporate Policy.

8. Reviewing and Updating Your Information

Biofabrica Siglo XXI S.A. de C.V. customers that provide personal information can correct, update or eliminate this information in our database at any given time by sending an email to Biofabrica Siglo XXI S.A. de C.V. by clicking the «contact us» link found in the bottom of each page in Biofabrica Siglo XXI S.A. de C.V websites or by contacting the Support Center by calling 0155 5550 3858 in Mexico or the mailing direction contacto@biofabrica.com.mx

9. Updates on this Privacy Policy

Biofabrica Siglo XXI S.A. de C.V. reserves its right to update, review, modify and compliment these policies, disclosures and waivers at any given time and without prior notice. We may also make changes to information, features, products, policies or promotions in the website without prior notice. The updates and/or changes made to this Privacy Policy will be published on our website, thus it is recommended to review said Policy periodically in regard to these changes. We state the date of the last update to this Privacy Policy at the end of the page. By continuing to use the website after the updates and/or changes made to this Privacy Policy you accept said changes.

10. Notes to Mexican Residents

This Privacy Policy is strictly attached to the statements provided by the Federal Protection of Personal Data Held by Private Parties Law. To which effect the following is stated:

Biofabrica Siglo XXI S.A. de C.V. with address Avenida Revolución #2042 piso 10, Col. La Otra Banda, Delegación Álvaro Obregón, Ciudad de México, is responsible for the personal and/or sensitive data gathered in compliance with this Privacy Policy.

You have access to all provided data at any given time in order to request rectification, cancelation or opposition to said data. This can be achieved through the account administration tools available on the website and/or by sending a written or electronic message or by phone call with the following account holder information (without prejudice to any other requirement that the aforementioned Law or its regulations set for this purpose):

1. Account holder’s name, address or contact to make available the response to the request.
2. Legal documents that certify the account holder’s or the account holder’s legal representative identity.
3. Any other element or document that facilitates the location of the personal data.

This can be done by directing your message to the Biofabrica Siglo XXI S.A. de C.V. Support Center to the address previously stated, to the email address contacto@biofabrica.com.mx or by contacting the phone number 55 50 38 58 in Mexico City or Metropolitan Area. Attention hours are from Monday to Friday from 8:00 AM to 6:00 PM.

Any modification to this Privacy Policy regarding the use of your data will be notified through the contact information provided on registration.

By providing data through this site and by any other means, you acknowledge that you are not registered in the  Public Registry of Consumers of the Federal Consumer Office, thus you accept the information that will be sent regarding the provision of the aforementioned data.

By using the site you accept that you have read, understood and accepted expressly and fully the terms stated in all sections of this document, therefore if you do not agree with said terms you should not provide any personal information and leave the site immediately.

11. Changes and Access to Personal Information

Biofabrica Siglo XXI S.A. de C.V. customers that provide personal information can correct, update or eliminate this information in our database at any given time by sending an email to Biofabrica Siglo XXI S.A. de C.V. by clicking the «contact us» link found in the bottom of each page in Biofabrica Siglo XXI S.A. de C.V websites or by contacting the Support Center by calling 0155 5550 3858 in Mexico or the mailing direction contacto@biofabrica.com.mx

12. Intellectual Property

All the information, text, graphic media, services and announcements on this site («Content») are subject to protection by intellectual property rights and/or copyright© in favor of Biofabrica Siglo XXI S.A. de C.V. or any of its associates unless expressly stated otherwise on the site.

Biofabrica Siglo XXI S.A. de C.V. product signs, names, phrases, other brands and product packaging design and their promotion are owned exclusively by Biofabrica Siglo XXI S.A. de C.V. and its associates and are thus protected from any form of  unauthorized copy, reproduction or distribution in accordance to local law and international intellectual property treaties.

13. Disclaimer

Biofabrica Siglo XXI S.A. de C.V. its affiliates, directors, executives, agents, representatives and/or any of its employees will not assume any responsibility for any error or omission on this site. THIS MATERIAL IS PROVIDED WIHTOUT ANY, TACIT OR EXPRESSED WARANTY, INCLUDING BUT NOT LIMITED TO THE ASUMMED WARANTIES RELATED TO TRADE ACTIVITIES, HEALTH AND PHYSICAL ACTIVITIES FOR A PARTICULAR PURPOSE.

Additionally, Biofabrica Siglo XXI S.A. de C.V. its affiliates, directors, executives, agents, representatives and/or any of its employees do not guarantee the accuracy or fullness of the information, graphic media, texts, links or any other elements from this website. Biofabrica Siglo XXI S.A. de C.V. its affiliates, directors, executives, agents, representatives and/or any of its employees will not be held accountable for any special, indirect, incidental or consequential damage, including but not limited to rent and utility loss or any other damage that may result from the use of this website. Biofabrica Siglo XXI S.A. de C.V. may make changes to the website or the products describe here at any given time and without prior notice. Biofabrica Siglo XXI S.A. de C.V has no obligation in updating the information contained in this website.

Lastly, the users that access the site accept expressly that the information and the follow-up of the recommendations communicated here are absolute and exclusive responsibility of the users and will therefore not be able to make Biofabrica Siglo XXI S.A. de C.V. its affiliates, directors, executives, agents, representatives and/or any of its employees liable under any circumstance for any given situation caused by the use of this information.

14. Publicity Network

We may have link to third party service providers such as ad networks that deliver company ads and publicity in our name. Through the use of cookies and pixel tags (also known as web beacons) ad networks gather anonymous information regarding your visit to our and other websites with the goal of publishing personalized ads on a particular interest. This process does not gather personal information in any way. Ad networks do not have access to your name, phone number, postal address, email address or any other personally identifying information. We strictly do not share any personally identifying information with ad networks. To read more about how these ad networks manage information privacy through the delivery of online ads and how to stop information gathering from these networks on your browser, please visit: https://www.youradchoices.com or https://www.networkadvertising.org. We do not operate nor control these ad network sites and we are not accountable for their privacy policies or the implications of resigning to their information gathering.

15. Additional Inquiries

If you have an additional query or inquiry about Biofabrica Siglo XXI S.A. de C.V. online Privacy or Procedure Policies, please contact us by using the hyperlink «contact us» that appears at the bottom of every page of our website or call our Support Center on the number 01 55 55 50 3858 so we can answer any questions you may have regarding the privacy, security and correction of any content in the Biofabrica Siglo XXI S.A. de C.V. website.

This Privacy Policy was updated in April 2018.